Insights

Food Delivery Apps | How They Work

There are many good reasons for using food delivery platforms in the United Arab Emirates. Uber Eats, Careem Now, Deliveroo, Zomato, and Talabat among others are revolutionizing the food take-out industry by offering fast, fresh food at discounted prices much more quickly than restaurants can provide it themselves.
Here's how:

Faster Delivery

How many times have you called a restaurant that you've ordered directly from, and they say the food is on the way? 20 minutes later, you call again, and they give you the same excuse! When you order from the food marketplace via an app, you have a driver assigned to you. Your driver goes directly to the restaurant and waits until the food is ready. He or she then picks it up and delivers your food directly to your house or office, shortening the amount of time needed for the delivery. Not only do you satisfy your hunger sooner, but you are more likely to have food that is hot and fresh.


Online Payment

With an app-based food marketplace, you can pay directly through the app itself. You can even tip the driver this way. This way there's no need for cash and no need to make change. It's a simple transaction of taking your food and saying, "Thank you!" That's all there is to it.


Food Variety

These services offer a wide variety of options. The menus often contain clear pictures of the food available, and the easy navigation functions allow you to browse until you find the perfect meal for you whenever you need it.


Offers and Discounts

Competition is good for the consumer! With so many different food marketplaces to choose from, they all work with the different restaurants to secure the best discounts for their users. These discounts often run from 10 to 20 percent off, and there are occasional offers limited time offers for a 50 to 60 percent reduction in the price! 60 percent off an order costing 100 Dirhams is a significant saving when it comes to your food. These savings can definitely add up when you rarely eat at home.


Customer Service

Not all of the food marketplaces do customer service well, but the ones that do have a quick response time. When you have a problem, they simply credit your account. Whether the issue is with delivery itself or with the food you have ordered, they will credit back the cost of the delivery charge or the price of that particular dish. Again, not all of the services are like this, but you will be able to figure it out very quickly when these issues arise. In the end, the companies with the best customer service will have better user retention and more positive word of mouth reviews.